FAQ (Frequently Asked Questions)
Q: How long will my order take to arrive?
A: All Aquatux products are made to order.
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Production time: 2–7 business days
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U.S. shipping: 3–7 business days
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International shipping: 7–20+ business days
Once your order ships, you will receive an email with tracking information.
Q: Do you ship internationally?
A: Yes — we ship worldwide.
Shipping costs and transit times vary depending on the destination.
Q: What is your return policy?
A:
We accept returns under the following conditions:
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Return request must be made within 30 days of delivery
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The item must be unused, unwashed, and in original condition
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We do not accept returns for size, color, or buyer’s remorse due to the custom, made-to-order nature of our products
If your item arrives damaged, defective, or misprinted, we will replace it at no cost.
Simply send us photos of the issue within 7 days of receiving your order.
Q: Do you offer exchanges for a different size or color?
A:
No.
Because every product is printed specifically for each customer, we cannot exchange items for size or color issues.
Please review our size charts carefully before placing your order.
Q: What if my order arrives damaged or incorrect?
A:
We will fix it.
If your product arrives damaged, misprinted, or not as described, we will replace it free of charge.
Email us within 7 days with your order number and photos of the issue.
Q: Can I cancel or change my order after placing it?
A:
Orders enter production quickly, so we can only guarantee cancellations or modifications within 12 hours of purchase.
Q: Will I receive tracking information?
A:
Yes — all orders include tracking.
You will receive a tracking link via email once your order ships.
Q: My tracking says “Delivered” but I didn’t receive it. What should I do?
A:
Please check:
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Your mailbox and front/back porch
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With neighbors
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Your local post office (they sometimes mark early)
If it doesn’t show up within 48 hours of being marked delivered, contact us and we’ll help resolve it.
Q: How can I contact support?
A: Support@syvah.com
📧 support@syvah.com
We respond within 24-48 hours.